The State Bank of India, also known as SBI short, is a multinational public sector bank. The headquarters is in Mumbai in Maharashtra. It is one of India’s largest banks which has grown even bigger with the merger of other state banks like the state bank of Travancore, state bank of Mysore, State Bank of Patiala, Bank of India, and others in 2017. It offers a wide range of financial services and provides loans and advances to corporates and individuals in India and across borders. With the changes in the banking system owing to automation and the introduction of online banking, you no longer need to visit the branch except for certain compelling reasons. You can get all the activity done through the internet, and the mobile banking app of SBI called YONO.
Filing a complaint
The introduction of mobile banking has made life easier. This is because you can get everything done using the mobile banking app. But, this brings with a certain amount of risk and security threats. If you are careless, it might lead to a breach in security, and you might lose money. Occasionally, there might be a snag in the banking system for which you might have to raise a complaint to bring it to the notice of the officials. The types of issues could range from
- Failed fund transfer
- Failed ATM transaction
- Problems in Internet banking
- YONO App problems
- SBI Buddy issues
- SBI reward points redemption issues
- BHIM SBI Pay issues
In such a case filing a complaint with the bank in which you hold the account is important. And much more. Let us see how you should go about it.
You can register or raise a complaint regarding most of the problems mentioned above by following either one of the options mentioned below. It includes
Visiting the SBI Branch
You may visit the branch where you hold your account. You can talk to the service manager, the branch manager, or the customer service executive about the issue. Alternatively, you may register your complaint by writing down the complaint in the complaint book, available in all branches. In such a case, you will be provided with a copy of your complaint and an Acknowledgement number. Also, you will receive a CMS Number by SMS. This means the complaint has been registered in the bank’s computer system. In general, the complaint will be resolved within 3 weeks. If the issue is unresolved within the period, the bank is liable to inform you of the reason for the same.
Reaching out to the SBI Call center
If you are not in a position to visit the branch, you may still register the complaint on time by calling the toll-free customer care number. It includes 1800-425-3800, 080- 2659990, and 1800-11-22-11. Alternatively, you may send a message to 8008-20-20-20 mentioning “Unhappy”. In either case, you will receive a complaint number. You can use it to track the status of your complaint.
Registering complaint online
To register your complaint online, log in to cms.onlinesbi.com or bank.sbi, sbi.co.in. You can then fill out the grievance form. The complaint will be registered. You can then track the status of the complaint using the toll-free number.
Apart from the above-mentioned methods, you have an SBI helpline. The toll-free number of the same is 1800-11-11-09. It will resolve the complaints related to unauthorized electronic transactions. All you have to do is report the breach immediately on the toll-free number. Then, the bank will resolve the complaint and ensure that you get the compensation within 90 days. However, if you do not report the breach immediately, the risk of loss will be greater.
Escalating the complaint
If your complaints are not settled even after registering the complaint in one of the above-mentioned methods, you can take the complaint to the Nodal Officers. The Nodal officers are none other than the General manager, regional manager, or the head of the branch of the local head office of the SBI. You can call them or write a complaint letter. You can get their contact details from the local branch. Once the complaint is escalated, the nodal officers should resolve the issue within 5 days, or they should let you know why it cannot be resolved.
The corporate center
If the problem is still unresolved, you may reach out to the closest corporate centre. Your local branch will provide details of the same. They will acknowledge the receipt of your complaint and try to resolve it within 6 days of receiving the complaint. However, if the issue is very serious, you may reach out to the Chairman of the SBI.
The external channel- Banking Ombudsman
The above mentioned are SBI’S internal channels to file, register, and resolve the complaints you might have. However, SBI has to resolve the issue within 3 weeks.
If this is not the case, you can reach out to the banking Ombudsman’s external channel. What is it? It is an independent body that the RBI has formed. It will deal with issues that the banks cannot resolve or those they fail to address. If SBI does not address the issue you have raised within 30 days; you can take your complaint to the Banking Ombudsman.
Submitting complaints via Resolver
The best way to register a complaint with the SBI is through Resolver. Wondering what a resolver is? It is nothing but an automated tool that will forward your complaint to the right person within the bank. This means that you will get the problem resolved without escalating the issue. The tool will also provide you with updates of the complaint at regular intervals. That is, without you having to call anyone. There is also scope to escalate the issue to the banking Ombudsman using Resolver. Above all, it is free of cost, and you can get the work done using Resolver by sitting in the comfort of your home.